What should a bank do after conducting an investigation and finding no error in the disputed information?

When a bank conducts an investigation into disputed information and finds no error, it is required by the Fair Credit Reporting Act (FCRA) to provide the results of that investigation to the Credit Reporting Agency (CRA). This includes relevant documentation that supports the investigation's findings. This step is crucial because it ensures that all parties involved, including the CRAs and any future creditors reviewing the consumer’s credit report, have access to the complete and accurate information about the dispute. This transparency helps maintain the integrity of the credit reporting system and protects consumers' rights by ensuring they have accurate data reflected in their credit reports.

By providing the investigation results to the CRA, the bank fulfills its obligation under the FCRA to handle disputes effectively and transparently, reinforcing the importance of accurate credit reporting for both consumers and lenders.